01
Return and Exchange Policy
At Nuvola, we prioritise customer satisfaction and aim to provide
you with the best possible shopping experience.
Return Conditions
The product you wish to return must be unused, with its labels
attached and in its original packaging. You must submit your return
request within 14 days of receiving the product.
Exchange Conditions
The product you wish to exchange must be unused and returned in its
original condition. Exchanges are processed subject to product
availability.
Return and Exchange Process
Application: You can submit your return or exchange request
through the form on our website or by contacting our customer
service team.
Approval: Once your request has been reviewed, the relevant
shipping information will be sent to you.
Processing: After the product reaches us, it will be
inspected and the process will be completed within a maximum of
7 business days.
Important Notes
Only the product price will be refunded for return transactions.
Shipping costs are the responsibility of the customer. In cases
where an incorrect or defective product has been delivered,
shipping costs will be covered by us.
02
Sustainability Policy
At Nuvola, we embrace a responsible brand approach that respects
the environment and acts with an awareness of social responsibility.
Environmentally Friendly Production and Material Selection
We aim to reduce our environmental impact by using natural and
recyclable materials wherever possible.
Waste Management and Recycling
We prioritise minimising waste throughout our production processes
and making effective use of reusable materials.
Social Responsibility and Business Ethics
We attach great importance to employee rights, safe working
conditions and ethical business practices.
Energy Efficiency and Carbon Footprint
We aim to use renewable energy sources, optimise energy consumption
and reduce our carbon footprint.
Continuous Improvement and Training
We regularly review our sustainability policy and continue to
improve it through innovative solutions and ongoing development.
03
Complaints and Communication Policy
We highly value customer feedback and resolve complaints through
an open, transparent and effective communication process.
Complaint Management
Your complaint will be reviewed and responded to within a maximum
of 7 business days.
Communication Channels
You can contact us through our customer service team, email, the
contact form on our website or our social media channels.
Resolution Process and Feedback
Your complaint will be reviewed by the relevant departments, and
the proposed solutions will be communicated to you transparently.
Privacy and Security
The personal information you provide will only be used to resolve
your complaint and will not be shared with third parties.
